The present general conditions shall apply to all contracts concluded by online-care. These conditions shall take precedence over all written or printed conditions of the buyer. By placing an order, the buyer shall be deemed to agree with the present conditions. Alternative or supplementary terms shall only be legally valid if they have been accepted in advance and in writing by online-care.
Orders shall be placed online at the www.online-care.eu  web shop, by e-mail or by telephone. The buyer shall receive confirmation of his order by e-mail. An order shall be binding only upon confirmation of the order on the website and after receipt of a confirmation e-mail from online-care.

Orders shall only be delivered after full payment of the price. Most goods are available from stock. Delivery times are given for information only and are not binding. Delays in delivery shall not entitle the buyer to claim compensation or to cancel the sale, nor shall the buyer have the right to suspend his obligations towards online-care. 

In case of force majeure, online-care shall be entitled to cancel the contract without applying to the courts, or to suspend delivery until such time as the force majeure has ceased to exist, without the buyer having the right to claim compensation from online-care. The buyer shall receive an invoice with the delivery. 

The prices are stated at the web shop and are guaranteed by online-care, except in case of force majeure. The prices are stated in euros and inclusive of VAT. Delivery costs are not included, unless otherwise stated. For orders worth more than 100 euros, delivery shall be free. If, for reasons of stock, orders are dispatched in two deliveries, the buyer shall be charged for one delivery only, the othe delivery being entirely free of charge.

Payments shall be made online, by bank transfer, or in cash on collection of the goods at our distribution centre. Online payments are protected and are made over a secure server. Online-care works with Ogone for the online payments; more information is available at their website www.ogone.be . 

If payment is made by bank transfer, delivery shall take place upon full payment of the price into our bank account. 

The buyer shall not be authorized to deduct from the price any amounts in respect of claims he may have against online-care. 

Discounts shall not apply unless expressly indicated on the website.

Our bank account:

IBAN: LU87 0020 1507 5162 1900

BIC: BILLLULL

Beneficiary: Online-Care

The customer has the right to return or exchange any purchase within 7 days of delivery of the product, no questions asked. The items must be not used, not worn, not damaged, and in their original packaging.

Procedure:

  1. Contact us to let us know which items you would like to return.
  2. Let us know what size you need in case of an exchange.
  3. We give you the instructions and the correct return address.
  4. We confirm the arrival of the items.
  5. We refund the purchase amount within 30 days or ship you the new items as soon as possible.

Shipping costs for returns are for the customers. Online-care will pay for the exchange shipment.

Complaints in connection with non-conformance of deliveries, damaged goods or visible defects shall be communicated within 24 hours after delivery. Complaints must be made in writing or by e-mail, if possible with photos as evidence. Failing this, complaints shall be considered null and void. 

Complaints relating to hidden defects or non-conformance shall be sent by registered letter within 14 days after receipt of the goods. Failing this, complaints shall be considered null and void. 

Complaints shall not discharge the buyer from his payment obligations. 

Return shipments shall only be effected with the written agreement of online-care.

The quality and serviceability of the products supplied by online-care are indicated in the EC product information of the manufacturer. The products supplied by online-care shall be delivered in the original packaging of the manufacturer. The buyer shall carefully read the accompanying directions for use before using the product. Online-care shall not be held liable for technical defects in the packaging.
The personal data supplied by the buyer placing an order with online-care shall automatically be stored in a customer database. Online-care may use these data for the purpose of supplying information to the buyer and for order follow-up. The buyer may retrieve this information and request changes to be made. The buyer shall have the right to oppose the use of this information for direct marketing purposes. The data shall not be made available to third parties.

The present general conditions shall be governed by Luxembourg law. The courts of Luxembourg shall have exclusive jurisdiction.